CE21 Blog
News, Insights, Tips & Trends, and Product Updates
Why We Said No to Outsourcing: How In-House Support Built a Better Platform
When we were answering the phones and answering support tickets in those early days, we quickly realized that closing a ticket was not the ultimate goal. The goal was to prevent the ticket from being created in the first place.
Every question a user asked was a signal that a feature could be more intuitive. Because we felt the immediate impact of user confusion, we were motivated to fix the root cause instantly. If a button was hard to find, we moved it. If a login process was confusing, we refined it.
CE21 Will Join Healthcare Leaders at the IHI Forum for the First Time
We are excited to announce that CE21 will attend the Institute for Healthcare Improvement (IHI) Forum in Anaheim on December 7-10. This will mark our first time attending, and we couldn’t be more excited about the opportunity to meet with healthcare leaders and advocates committed to improving health and health care for all.
Why We’re Excited for the Associations West Seasonal Spectacular (And Solving the “Silo” Problem)
We know that CalSAE brings together the heartbeat of the association world. This includes the CEOs, directors, and managers who keep non-profits and Association Management Companies (AMCs) running. We also know that for many of you, this time of year is about looking ahead. You are planning your 2026 education strategies, evaluating your member retention numbers, and trying to figure out how to do more with the resources you have.
The Unsung Hero of Virtual Events: Essential Videography Tips for LMS Content and Beyond
The shift to virtual conferences has made high-quality videography non-negotiable. Your live event isn’t just a day-long affair; it’s the genesis of enduring, profitable digital content in your learning management system (LMS). To ensure your programs shine, you need to think like a professional production crew.
Here are the essential tips, from logistical mastery to technical excellence, to elevate your next webcast (or videography only recording) into a polished, high-value asset.
Bridging Generations: How Technology is Transforming Associations
Associations are facing one of the most significant shifts in decades – a changing member landscape in which Baby Boomers, Gen X, Millennials, and Gen Z all expect something different from their professional communities.