Get to Know Us
Chief Executive Officer
John is our CEO, and he “does (his) best to get out of the way of all the amazing people who work for CE21.” He has been working in the CE field for 20+ years, and grows more than half the food he eats in his own backyard. He’s also the proud dad of an emu named Hank.
Chief Information Officer
Kevin oversees the building, maintaining, and securing of CE21’s robust and scalable online seminar registration and delivery system. He has a BS in Construction Management from Arizona State University and enjoys home improvement and DIY projects, as well as spending time at the beach in Port Aransas.
Chief Operations Officer
Reid keeps things humming along in tying together employees, software, and efficiencies with development projects and initiatives that positively impact CE21’s platform and services offerings. In his free time Reid enjoys racquet sports, traveling, and has even been known to play the occasional Battlefield game.
Lisa Wise is VP of Product Management and oversees the development efforts at CE21 to ensure our clients get the best new features and bug fixes out on time. She also documents the new features that come out in our release notes. She loves solving everyday problems, knitting, and karaoke.
VP, Sales & Analytics
Casey leads sales efforts and direction for marketing and business development, and he believes it’s crucially important to treat customers as partners. We are all invested in each other and that’s something organizations pick up on right away when coming on board. He also was invited to tryouts for a couple MLB teams when he wore a younger man’s clothes.
Manager, Client Services
Clint heads our Client Services team, and works with our clients to ensure CE21 meets their needs. He’s a nerd for puzzles, so discovering the in’s and out’s of each industry is always a fun challenge. Outside of work he enjoys watching pro wrasslin’ and playing video games, usually with his two wiener dogs Sharon and Charlie.
Manager, Media Operations
Patrick assists our clients in delivering world class live webcast experiences and does a lot of CE21’s media wrangling. His favorite part of his job is working with new technologies and tools to create amazing experiences for our clients. He enjoys photography and even has several of his photos in a museum. Patrick has also appeared on-screen in three (3!) Robert Rodriguez films.
VP, Industry Outreach
Rick works with association leaders to introduce them to CE21, and he uses his 35 years of association experience to help them determine how best to serve them and their members. He is also a professional musician, and is currently writing a memoir about his time caring for his father as he battled Alzheimer’s.
Customer Support Specialist
Liz is on the Customer Support team, responding to tickets and answering customer calls. She really enjoys helping customers, especially those who have some trepidation about online education, and thinks it’s great when they see how easy and convenient it is and are no longer worried about it. She also teaches a weekly Shakespeare Theatre class for teenagers, and has two border collies named Finn and Watson and a fluffy gray cat named Peter Parker.
Event and Content Manager
Rachel handles the coordination and production of Virtual Conferences at CE21. Additionally, she helps out with the coordination of hybrid and live events, as well as creating CE21 training videos which we use for onboarding and documentation. She has a degree in Electronic Media & Media Studies and spends her free time thrift shopping, watching movies, and doing yoga.
Jax’s role is to communicate the amazing aspects of our products to current and future customers. She manages internal and external marketing, trade show needs, and social media engagement. She enjoys making and appreciating art but also loves hiking around Texas and spending time with her kid and dog.
Visual Brand Specialist
Syd works with Jax on the Marketing team to create assets and content for events and social media, as well as assisting the VC team with sponsor and exhibitor pages and conference layouts. She attended the University of Connecticut and spent her quarantine getting deep into historical sewing and costuming.
In her position at CE21, Jaime is an integral part of our Documentation and Training team, which allows her to use her writing skills to create high-value content and further develop and improve our LMS training processes. She is very involved in Client Services, working closely with our incredible training guru Lisa Wise.
Media Production Specialist
Grant handles media production and videography, facilitating tech runs and hosting Zoom Powered Webcasts. He’s interested in media of all types and likes to see its effects on people, both from an entertainment and a professional standpoint. He also enjoys hiking and playing videogames in his spare time.
Natalee spends most of her time in the Help Bucket helping clients get their questions answered. She works with the development team, the documentation team, and various projects around CE21. She enjoys art, outdoor adventures, and taking care of her senior kitty cat nicknamed Stinky.
Isabel is another member of our Customer and Technical Support team, as well as assisting with Virtual Conferences and onboarding clients. She’s into backpacking, outdoor teaching, and outdoor survival, and is the owner of three cats, a couple of dogs, and two box turtles
Customer Support Specialist
Emma is part of our Support team, which assists customers by answering calls and tickets sent to Help and Customer Support. She loves traveling, and wants to visit as many places as she can (her favorite places so far are Roatan, Honduras and New York City).
Customer Support Specialist
Akila is the most recent addition to our Customer Support team, and provides technical support for course attendees. She has lived in Austin, TX for over two decades, and her happy place would be on a cruise vacation with good food and the soothing sounds of the sea.
Craig works deep in the code, researching and building new features to keep CE21 ahead of the times. In his free time he plays board games and watches cartoons with his wife, but still carves out time to chase his sci-fi dreams building VR games and tinkering with AI.
Hank the Emu
CE21 Community Ambassador
Hank the Emu currently lives in Austin, TX, with John Davis (at least until he figures out how to jump the fence). Hank is CE21’s Community Ambassador and hosts a regular vlog called “Hanging with Hank”. He’s also fairly sure he has Velociraptors somewhere in his family lineage.