In this video we examine the various tools that you have available to you so that you can better serve your customers. We will discuss the Customer Support Settings and Ticketing System built directly into CE21 in great detail. We’ll also run you through the most common Customer Service scenarios for learning management. Tune in to solve the most common issues like changing a password or creating an order for your user.
Our pre-recorded programs are broken up into segments based on broader concepts so you will be able to skip ahead to exactly what you’re looking for. Or tune in to the whole program to get a broader understanding of what CE21 can do.
If you have additional questions after watching this program, please fill out this inquiry or training request form.