CE21’s technology platform has been created from the ground up to be incredibly adjustable and flexible, allowing organizations to spend less time dwelling on “the how” and more time on serving your clientele by reliably delivering high quality content. We are anchored by a desire to support organizations through their life cycle in a timely, seamless, and optimized way. In the end, it’s about delivering technology that is intuitive and user-friendly.

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CE21 Lighthouse AMS

CE21 Trident LMS

Fundamentals

The core elements of CE21's platform!

These are some major areas or components of the CE21 platform, but certainly not all. 

INDUSTRY EXPERIENCE

With well over half a century of combined experience in LMS, AMS, and distance education, CE21 leadership has created a platform that provides the features and flexibility that associations require, all through a single login.

CE21 STAFF

At CE21, we believe that robust software is only part of our success story. Providing excellent, empathetic, and consistent client and user support while being responsive and invested in our client's success are core components of our philosophy and work ethic. CE21’s success is built on innovation, integrity, respect, and open communication with our clients and their user's throughout the United States and internationally.

MANAGER

A unified (LMS / AMS) administrative portal for staff and a dynamic association management tool for partners.

CATALOG

Provides the ability to combine all media types including live webcasts, on demand seminars and webinars into a larger extended educational experience.

CERTIFICATION

Choose from a variety of customizable certification steps including evaluations, participation codes, time tracking, attendance confirmation, affidavits, quizzes, and more!

TRAINING LIBRARY (CE21U!)

Used to introduce, train, and continue to educate you on the platform, CE21U has updated content to help navigate CE21 platform features even easier. Sign up for future programs in our webinar series, and access recordings of our previous programs.

MOBILE APP

View programs wherever and whenever with the CE21 Mobile App. Whether you're at home or on the go, it's never been easier to easily and quickly access your content. Available on iOS and Android.

CUSTOMIZABLE FEATURES

Customize the appearance of the Catalog, Viewer, Shopping Cart, certificates, and emails. Control the language of site messages, purchase alerts, product labels, and much more. Eliminating the need for development requests, we provide you with the tools to customize in real-time.

PRESENTER

A browser-based media production tool that allows for the uploading, encoding, and arrangement (and even live broadcast) of video content for playback in the customer program viewer.

PROGRAM VIEWER

Streaming video, integrated certification, interactivity, and other feature-rich options combine to allow users to engage, retain, and return.

MASS EMAIL MARKETING TOOL

Allows you to create, send, optimize, and report on all of your email campaigns from within the system.

SUPPORT TEAM

Our attentive Customer Support Team makes sure your users are successful by answering questions about their purchases or experiences.

WHITE GLOVE SERVICES

Our White Glove Services include live broadcast services, full-service course creation, website enhancements, and marketing offerings – prompt and tailor-made for you with acute attention to detail.

SHOPPING CART

Connect to your e-commerce platform. Users can register other attendees for events or assign attendees later as well as earmark event tickets or catalog items.

Lighthouse: Membership Management

One login for both staff and members!

Streamline and simplify the experience with our cloud-based platform while integrating with your website through WordPress.

TURBO CHARGED MEMBERSHIP MANAGEMENT

Use CE21 groups, communities and custom directories to engage with members.

CE21 WORDPRESS PLUGIN

We migrate your site while updating the design, enhancing usability, and integrating your educational programming catalog into your site.

DIRECTORY

Offer reward points as an earned incentive through making purchases in select categories.

RECURRING PAYMENTS + CREDIT CARD VAULTING

Allows for effortless fundraising and payment processing.

DONATIONS

Use different e-commerce accounts to keep revenue streams separate. You can also set re-occurring goals. When setting donation goals, use our platform to visually track progress toward the goal!

AUTOMATED GROUPS

Powered by Smart Lists, staff can now save valuable time and resources by allowing Automated Groups to constantly update the appropriate members that should have access to specific content, resources, and pricing.

Trident: Association Management

Online learning for a changing world!

Encourage your users to expand their knowledge and stay current on the newest developments, regulations, and standards in the way they desire (or demand!).

CERTIFICATION

Create your certificate in our flexible template system. Easily customize the wording and layout of your certificates of completion to pull in details about the user, the program, the credits, and more.

CERTIFICATE REQUIREMENTS

Customize your CE programs with our various attendance tracking tools, complex quizzing features, and automatic certificate distribution that are accompanied by robust reporting and analytics.

GLOBAL MEDIA

View and manage all of your images, video, and documents you have uploaded throughout the entire platform in a simple comprehensive interface.

CLASSROOMS

Create summaries of your reports. Provide the ability to combine all media types including live webcasts, on-demand seminars, and webinars into a larger extended educational experience.

BUNDLING

Group together several products and sell them as one unit for a set price. There is also an option to allow users to build their bundle which can graduate their savings as they buy more.

REPORTING

Customize, save, export, and schedule reports based on selectable information columns. See graphical reports on product stats, sales information, product category statistics, and more. Identify your best sellers, shopping trends, and your top catalog search keywords.

SHARING MARKETPLACE

Opt to share any program content with other associations to capture additional sales. Share content from other associations to add specific content to your catalog.

PRODUCT MANAGEMENT

Allows your organization to create and sell online and virtual products while also allowing you to sell, ship, and track other educational resources such as CDs, DVDs, books, and more.

SMART CAPTIONING

Easily use our automated smart captioning to add captions to your videos. Create a searchable transcript for any prerecorded video in your catalog.

Regatta Event Services

Live, Virtual and Hybrid Events ​

With over 36M hours of streaming content on our platform, CE21 has the extensive expertise to understand what makes a successful event and can help you design the right meeting environment for your organization.

Live, In-Person Events


Use our platform to register attendees for your event.

ONLINE REGISTRATION

Use our platform to handle all your registration needs for your live events and have the benefit of reporting and other administrative features in the CE21 Manager.

AGENDA CREATION

Create an agenda tab on the sales page, sell conference add-on tickets, and calculate credit.

CREDIT MANAGEMENT

Break down your credits by the agenda to help you determine attendees' credit for the day, based on their actual attendance.

SPONSORSHIP

Sell sponsorships for your live events via your catalog and have purchases run through our system.

BADGES

Easily creates customized badges for your event.

Virtual Events


Host virtual content with interactive components.

ZOOM INTEGRATION

Integrate your Zoom accounts into CE21, allowing registrants to launch into the correct Zoom meeting directly from their customer account.

ZOOM PRODUCTION SERVICES

CE21 offers live Zoom production services with experienced CE21 staff Zoom techs taking care of all technical and production details.

VIRTUAL TRADESHOW

Options for sponsor/exhibitor space, as well as vendor/attendee engagement tools.

Hybrid Events

Hold a concurrent live and virtual events with access to select sessions exclusive to online attendees.

LIVESTREAM WEBCASTING

Livestream your programs to virtual attendees using your encoder of choice. CE21's live webcast browser-based Presenter tool allows for easy monitoring and control over your live productions.

NATIONWIDE VIDEOGRAPHY NETWORK

CE21 offers live production services with a nationwide videography network. Our highly experienced videographers come to your event and handle all of the technical details needed to ensure a quality product.

INTERACTIVITY

Enable and customize User Chat, Forums, Polls, and Q&A functions to display within the Program Viewer for virtual attendee engagement.

ACCREDITATION TOOLS

Verify user attendance by applying affidavits, quizzes, participation codes, attendance confirmation prompts, time tracking, and other certification requirements.

PRE + POST CONFERENCE EVENTS

Add additional connected events pre- and post-conference.

SPEAKER PROFILES

Speakers can share their biographies, work information, headshot, and more.

Customization

Fully modify the look and experience!

Instantly customize the look and feel of your catalog with your branding and style.

CUSTOMIZE YOUR CATALOG

Customize the look and feel of your catalog instantly by using our easy-to-use built-in tools.

CSS CUSTOMIZATION

Advanced customization of every last Catalog and Program Viewer detail is possible by uploading your custom CSS.

CUSTOM DATA

Create flexible product custom data that can be displayed in strategic locations to the customer.

WORDPRESS SITE

Create a custom-branded and fully integrated WordPress website for our Lighthouse AMS customers. You can also import an existing WordPress site into our system.

BRANDED CUSTOMIZATION

Customize the look and feel of your Program Viewers and your Catalog with our easy-to-use built-in tools.

PRODUCT IMAGES / COLORS

Easily set default catalog product images and colors.

EMBEDDED FORMS

Collect additional information from your customers with custom-made forms.

CUSTOM LABELS

Change product type names, catalog and viewer tabs, button labels, customer profile fields, custom site messages, and more.

EVENT CALENDAR

Display all upcoming courses easily with two display options.

CERTIFICATE + REQUIREMENTS

Customize the wording and display of your certificates of completion with a large bevy of customizable certification steps including evaluations, participation codes, time tracking, attendance confirmation, and quizzes.

Integration

Easy connections to systems and applications!

Instantly connect between systems and applications to share information and data seamlessly.

CORE INTEGRATIONS

Google; Google Analytics; Google Tag Manager; USPS, SmartyStreets Address Verifications; Ship Station; Facebook Pixel ID; Facebook Domain Verification; Zoom; GoToMeeting, GoToWebinar; Discourse; Active Campaign; Ecommerce Payment Gateways.

CE21 API

Features a RESTful architecture, allowing you to code in the language of your choice. Requires authentication and TLS encryption.

E-COMMERCE

Integrate your e-commerce service into the CE21 catalog and shopping cart. You can also customize the integrations so you can create two e-commerce branches for tracking different income streams (e.g. 501c4 vs 501c3). Supported E-Commerce Vendors: Affinapay, Authorize.net, Braintree, Paypal, Bluepay, First Data, PayU, Touchnet

SIMPLE SEMINAR DELIVERY

Use our platform for program delivery after handling registrations in your own system and still have the benefit of reporting and other administrative features in the CE21 Manager.

SINGLE SIGN-ON (SSO)

Allows customers to log into the catalog with a single set of login credentials.

REMOTE AUTHENTICATIONS

Connects with YourMembership, MemberCentral, Member Clicks, NOVI AMS.

REGISTRATION IMPORT

Use the import registration feature to add orders from an existing system or workflow.

GOOGLE ANALYTICS INTEGRATION

Add your Google Analytics or Google Tag Manager account ID and track all activity on the catalog.

CUSTOMER ADDRESS VERIFICATION

Verify customer addresses by entering your Google Place, USPS, or SmartyStreets account information.

SHIPPING PROVIDERS

Enter your Fed Ex, UPS, USPS, or Ship Station settings for shipping catalog physical products to customers.

WEBINARS

Integrate your Zoom or GoToWebinar accounts into CE21 allowing for a seamless customer experience.

Marketing

Promote your products or services!

Engage with your end users to promote and sell your products with robust reporting. 

SMART LISTS

Living, custom queries to pull lists of contacts that you can then email or export to use for reporting.

PRODUCT NOTIFICATIONS

End users will be notified when you publish items that fall into their preferred settings.

PRODUCT CAMPAIGNS

Drive people to your content and collect emails at the same time! Use our Sales Pages feature to insert video content. Track the interaction on these pages to see engagement.

FORMS

Create and place forms in your catalog to collect feedback and customer information.

BANNER ADS

Set the banner on your catalog to be customized. Keep it fresh by scheduling what ads you want to be seen during differing timeframes.

AD PARTNERS

A way for you to pay other companies a percentage of revenue when they send Customers to your Catalog or other content, all with tracking capabilities.

DISCOUNTS

Allows you to offer a percentage or dollar amount off the original price with a customizable code.

EMAIL CAMPAIGNS

Create mass email campaigns to customers by using Smart Lists to create living queries that automatically update.

REWARD POINTS

Offer reward points as an earned incentive through making purchases in select categories.

CART NOTIFICATIONS

Remind shoppers with a customized email if they have something sitting in their cart. Include discounts or bundle offers to encourage purchasing.

User Support

Let CE21 Support Your End Users!

Our team of highly-trained individuals can answer all your user’s questions about course access, technical difficulties, and more.

CONTACTING SUPPORT

Our team will assist your users via phone or ticketing system with any issues with account access, video playback, certification inquiries, or general knowledge questions.

INTEGRATED SUPPORT TICKETING SYSTEM

The CE21 integrated User Support Ticket System pulls in user emails/tickets into an easy-to-use interface.

TICKET ESCALATIONS

CE21 Customer Support can easily escalate user tickets to the client and vice versa.

SOLUTION USER KNOWLEDGE BASE

Create, categorize, and pin knowledge base user articles to the viewer and/or catalog.

Client Support

Let CE21 Support You!

CE21’s crew is ready to train you and your staff to help you get the most out of our platform’s features.

ONBOARDING

Let us introduce you to the platform and train you on the elements that will be most helpful to your organization.

CLIENT WIKI

See a clean, auto-generated summary of your company's settings used by CE21 Support. This wiki is to ensure constant and correct service.

CLIENT HELP TICKETING SYSTEM

Clients can easily reach out to CE21 client services via an integrated ticketing system for software assistance.

TRAINING LIBRARY (CE21 U!)

A frequent destination for the most recent content about using the CE21 platform. Sign up for future programs in the webinar series and access recordings of our previous programs.

NEED HELP? FAQ'S

This extensive and easily searchable library is an excellent resource for our clients to access written and video articles for guidance on frequently used features within CE21.

Details

The finer elements of CE21's platform!

These are some of the finer points or components of the CE21 platform, but certainly not all.

White Glove Services

Use our extensive expertise to optimize your experience!

COURSE CREATION

Our team will create a core product template with parameters on accreditation, and more. Use your personalized questionnaire for future submissions and we create the programming for you!

LIVE PRODUCTION SERVICES

Available on-site and virtually, our most popular is Zoom Powered Webcasts, where Zoom is the production tool but the end user enjoys a fully branded Viewer experience with all of the bells and whistles you need.

WEBSITE ENHANCEMENTS

We migrate your site while updating the design, enhancing usability, and integrating your educational programming catalog. We help with special projects too!

MARKETING OFFERINGS

Utilize our Campaign URL to track where your classroom sales originated from. Use Squeeze Pages to provide customers with a free video and collect email addresses for marketing purposes. Use Sales Pages for marketing.

Reporting + Analytics

Use our reporting system to dive into the data!

REPORTS

With almost 50 different default reports that can be customized to your organization's needs, CE21 provides limitless ways to gather the reporting data you need.

SAVING REPORTS

Pre-set the columns and filters of your report. Easily run the reports repeatedly.

SCHEDULE REPORTS

Use a saved report to set a schedule for your report to be run and then emailed to you.

WATCH FOR TRENDS

Utilizing our graphical reports, you can break down a variety of data over the last month or compare year over year.

GOOGLE ANALYTICS

Deploy tracking code which will gather user data like pageviews and sessions, which you can analyze later in the Google Analytics interface.

GOOGLE TAG MANAGER

Manage and deploy marketing tags (snippets of code or tracking pixels) on your catalog without having to modify the code.

FACEBOOK PIXEL

Deploy your Facebook Pixel ID which collects data that helps you track conversions from Facebook ads, optimize ads, and build targeted audiences for future ads.

DASHBOARDS

Use our dashboards to visually display the data you have selected. We offer dashboards that focus on Overview Data, Product Data, Membership Data, and Revenue Data.

Accounts

Easily manage multiple account types!

CUSTOMER ACCOUNTS

View customer purchases, certification progress, support tickets, email communications, and much more.

SPEAKER ACCOUNTS

View speaker purchases, biographies, and certification progress. Enable speaker access to Speaker Portal as well as access to sales information, evaluations, and more.

COMPANY ACCOUNTS

Add company information, documents, and notes.

PUBLIC + PRIVATE ACCOUNTS

Control who can view contact information.

VENUE ACCOUNTS

Add venues for live events. Manage venue contacts, notes, and documents. Track venue communications. At-a-glance, see prior and future events held at the same venue.

CUSTOMIZABLE TAGS

Make internal identifier tags that you can use to categorize your customers, companies, and venues.

Mobile Optimized

Ensure mobile users have a top-notch experience!

CE21 MOBILE APP

CE21 Mobile app gives your users access to your content anytime, anywhere, revolutionizing the way individuals can participate in and retrieve continuing education.

MOBILE BROWSER

Users can easily navigate the Catalog, their account, the Program Viewer, and the certification process from a mobile browser on all phone and tablet devices.

OFFLINE VIEWING

Our mobile app allows eligible users to download supported content with a network connection. Watch the downloaded content on the app when offline.

MOBILE APP WHITE LABEL

Rebrand the mobile app to your desired name and have your own app in the app stores! Contact CE21 for information on white labeling of our CE21 Mobile app.

Productivity

Expand your capacity for efficiency!

ONE LOGIN, ONE EXPERIENCE

CE21 provides a single login experience to get your entire workload done. Our unified (LMS / AMS) administrative portal allows you to access everything in a single easy-to-use system.

PRODUCT WORKFLOWS

Use product workflows to share and communicate product setup and publishing steps with other coworkers and/or departments.

EMAIL REMINDER RULES

Create email reminders that will automatically alert your registrants and users to an upcoming program, that their membership dues will be due, and more.

PRODUCT TEMPLATES

Create product templates that can be prefilled with commonly used information to clone and make new product creation simple and speedy.

INTEGRATED TASKS

Turn any page in the system into a task and set a due date to easily track work progress.

AUTOMATED RENEWALS

Renewals can be set to occur automatically – weekly, monthly, annually, or any other agreed-upon period of time – without the customer having to take action.

Shopping

Sell a variety of products to your users!

DISCOUNTS

Create and manage discounts for specific products, categories, people, and companies. View discount usage and history.

BUNDLES

Group together several products and sell them as one unit for a set price. There is even an option to allow users to build their bundle which can graduate their savings when they buy more.

BUY FOR OTHERS

In most scenarios, your users can register other users in their office at the same time that they are registering for themselves.

ADDITIONAL PARTICIPANTS

Allow for a specific type of product sale where the user does not have access to launch the Program Viewer (can only receive credit) but must watch with another who has purchased full access to the program.

REWARD POINTS

The Reward Points Program allows users to earn points for certain actions they take on the site that they can apply to discount future purchases.

Products

Produce physical and virtual products for your users!

Create and customize a variety of product types within CE21 Manager.

VIRTUAL CONFERENCES + SUMMITS

Host a virtual conference event allowing users to view and interact with multiple types of programs.

CLASSROOMS

A classroom is a highly customizable, extended learning experience that includes 2 or more products and is typically self-paced.

LIVE EVENTS

Create and sell registrations for live events.

WEBINARS

Stream live productions to a virtual audience.

VIDEO REPLAYS

Set a prerecorded program to live stream in real-time on one or multiple dates and times.

DOWNLOADS

Allow users to register for program downloads that the user can play offline.

DVD / CD

Sell and manage the shipping and inventory of physical media.

BOOKS / EBOOKS

Create an online library for your users to purchase virtual and physical literature.

TEXT-BASED CE

Upload a document to the platform and use our time-tracking feature to ensure it is read for CE credit.

CUSTOM SHIPPABLES

Sell and ship physical items.

CUSTOM DIGITAL

Sell any custom digital products like podcasts and voice recordings.

SCORM

CE21 supports SCORM sources which are a collection of standards and specifications for web-based electronic educational technology.

RELATED PRODUCTS

With a variety of ways to relate content in order to cross-market, you can create add-Ons, prerequisite programs, and video pop-ups to drive more business to your related content.

Security

Keep your information safe!

Protect your online identity, data, and other assets.

CAPTCHA

CE21 uses Google's Invisible reCaptcha service which logs your users in faster while keeping the bots at bay.

BLOCK CUSTOMERS

Allows you to block access to certain users who raise red flags.

ACCESS CONTROL LISTS

Create administrative controls over who in your staff has access to what pages in the system.

MODERATORS

Select staff or users to act as moderators in forums and chat rooms.

Accessibility

Socially responsible, inclusive, and the right thing to do!

Accessibility is becoming the law of the land and CE21 can help keep organizations on our platform compliant with the WCAG 2.0 and Section 508 requirements.

SMART CAPTIONS

Easily submit prerecorded videos for closed captioning. Within minutes, your video will be captioned and include an optional searchable transcript tab in the program viewer.

CAPTIONS EDITOR

Use the caption editor to edit any smart captions for any text corrections (e.g. unusual terminology, business names).

BRING YOUR OWN CAPTIONS

Upload *.vtt caption files that you have previously arranged for. Uploaded captions can be in any language. Simply assign a language to the uploaded caption files to display to customers.

ACCESSIBILITY CHECKER

Our accessibility checker wizard allows you to check your rich text content to make sure it is compliant with web accessibility standards such as verifying that your images have descriptive text and that hyperlinking is standardized.