Feature Matrix

With well over half a century of combined experience in LMS, AMS, and distance education, CE21 leadership has created a platform that provides the features and flexibility that associations require, all through a single login.

At CE21, we believe that robust software is only part of our success story. Providing excellent, empathetic, and consistent client and user support while being responsive and invested in our client’s success are core components of our philosophy and work ethic. CE21’s success is built on innovation, integrity, respect, and open communication with our clients and their user’s throughout the United States and internationally.
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Provides the ability to combine all media types including live webcasts, on demand seminars and webinars into a larger extended educational experience.

Choose from a variety of customizable certification steps including evaluations, participation codes, time tracking, attendance confirmation, affidavits, quizzes, and more!
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View programs wherever and whenever with the CE21 Mobile App. Whether you’re at home or on the go, it’s never been easier to easily and quickly access your content. Available on iOS and Android.

Customize the appearance of the Catalog, Viewer, Shopping Cart, certificates, and emails. Control the language of site messages, purchase alerts, product labels, and much more. Eliminating the need for development requests, we provide you with the tools to customize in real-time.

Streaming video, integrated certification, interactivity, and other feature-rich options combine to allow users to engage, retain, and return.

Allows you to create, send, optimize, and report on all of your email campaigns from within the system.
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Our White Glove Services include live event production services, full-service course creation, website enhancements, and virtual conference management – prompt and tailor-made for you with acute attention to detail.
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Connect to your e-commerce platform. Users can register other attendees for events or assign attendees later as well as earmark event tickets or catalog items.

Send automated reminders to go out at a specific time based on rules you establish.

Magic link logins are a convenient and secure way for users to access their accounts without needing to remember a password.

Use CE21 groups, communities and custom directories to engage with members.
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We migrate your site while updating the design, enhancing usability, and integrating your educational programming catalog into your site.

Allows for effortless fundraising and payment processing.
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Use different e-commerce accounts to keep revenue streams separate. You can also set re-occurring goals. When setting donation goals, use our platform to visually track progress toward the goal!

Using your contact’s address, automatically collect legislative info. Select users by district with our Smart Lists & keep them informed using our Mass Email Marketing tool.
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Send a friendly reminder to end users regarding pending checks, recurring payments, member dues billing.

Create your certificate in our flexible template system. Easily customize the wording and layout of your certificates of completion to pull in details about the user, the program, the credits, and more.
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Customize your CE programs with our various attendance tracking tools, complex quizzing features, and automatic certificate distribution that are accompanied by robust reporting and analytics.

Create summaries of your reports. Provide the ability to combine all media types including live webcasts, on-demand seminars, and webinars into a larger extended educational experience.

Group together several products and sell them as one unit for a set price. There is also an option to allow users to build their bundle which can graduate their savings as they buy more.

Opt to share any program content with other associations to capture additional sales. Share content from other associations to add specific content to your catalog.
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Allows your organization to create and sell online and virtual products while also allowing you to sell, ship, and track other educational resources such as CDs, DVDs, books, and more.

Use our platform to handle all your registration needs for your live events and have the benefit of reporting and other administrative features in the CE21 Manager.

Livestream your programs to virtual attendees using your encoder of choice. CE21’s live webcast browser-based Presenter tool allows for easy monitoring and control over your live productions.

Enable and customize User Chat, Forums, Polls, and Q&A functions to display within the Program Viewer for virtual attendee engagement.

Verify user attendance by applying affidavits, quizzes, participation codes, attendance confirmation prompts, time tracking, and other certification requirements.
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Options for sponsor/exhibitor space, as well as vendor/attendee engagement tools.

CE21 offers live Zoom production services with experienced CE21 staff Zoom techs taking care of all technical and production details.

Customize the look and feel of your catalog instantly by using our easy-to-use built-in tools.

Advanced customization of every last Catalog and Program Viewer detail is possible by uploading your custom CSS.

Create a custom-branded and fully integrated WordPress website for our Lighthouse AMS customers. You can also import an existing WordPress site into our system.

Customize the look and feel of your Program Viewers and your Catalog with our easy-to-use built-in tools.

Collect additional information from your customers with custom-made forms.

Change product type names, catalog and viewer tabs, button labels, customer profile fields, custom site messages, and more.

Customize the wording and display of your certificates of completion with a large bevy of customizable certification steps including evaluations, participation codes, time tracking, attendance confirmation, and quizzes.
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Google; Google Analytics; Google Tag Manager; USPS, SmartyStreets Address Verifications; Ship Station; Facebook Pixel ID; Facebook Domain Verification; Zoom; GoToMeeting, GoToWebinar; Discourse; Active Campaign; Ecommerce Payment Gateways.

Features a RESTful architecture, allowing you to code in the language of your choice. Requires authentication and TLS encryption.

Use our platform for program delivery after handling registrations in your own system and still have the benefit of reporting and other administrative features in the CE21 Manager.

Allows customers to log into the catalog with a single set of login credentials.

Use the import registration feature to add orders from an existing system or workflow.

Add your Google Analytics or Google Tag Manager account ID and track all activity on the catalog.

Enter your Fed Ex, UPS, USPS, or Ship Station settings for shipping catalog physical products to customers.

Integrate your Zoom or GoToWebinar accounts into CE21 allowing for a seamless customer experience.

Living, custom queries to pull lists of contacts that you can then email or export to use for reporting.

End users will be notified when you publish items that fall into their preferred settings.

Create and place forms in your catalog to collect feedback and customer information.

Set the banner on your catalog to be customized. Keep it fresh by scheduling what ads you want to be seen during differing timeframes.

Allows you to offer a percentage or dollar amount off the original price with a customizable code.

Create mass email campaigns to customers by using Smart Lists to create living queries that automatically update.
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Remind shoppers with a customized email if they have something sitting in their cart. Include discounts or bundle offers to encourage purchasing.

Automatically feed product and user information into alerts, notifications, and emails. This allows you to set up the templates and forget it.

We provide a variety of SMS templates so that end users can opt-in to receive Live Events, Live Webcasts, Webinars, and Video Replay reminders.
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Send automated reminders to go out at a specific time based on rules you establish and in templates you control.

Set up messages to appear based on the catalog page the end user is on.

Set alerts to appear on the account page for all registrants for a program.

Show a pop-up message when someone adds a product to the cart.

Send messages to your app users to remind them about their programs.

Our team will assist your users via phone or ticketing system with any issues with account access, video playback, certification inquiries, or general knowledge questions.

The CE21 integrated User Support Ticket System pulls in user emails/tickets into an easy-to-use interface.

Create, categorize, and pin knowledge base user articles to the viewer and/or catalog.

Let us introduce you to the platform and train you on the elements that will be most helpful to your organization.

See a clean, auto-generated summary of your company’s settings used by CE21 Support. This wiki is to ensure constant and correct service.

A frequent destination for the most recent content about using the CE21 platform. Sign up for future programs in the webinar series and access recordings of our previous programs.
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This extensive and easily searchable library is an excellent resource for our clients to access written and video articles for guidance on frequently used features within CE21.

Our team will create a core product template with parameters on accreditation, and more. Use your personalized questionnaire for future submissions and we create the programming for you!
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With almost 50 different default reports that can be customized to your organization’s needs, CE21 provides limitless ways to gather the reporting data you need.

Use a saved report to set a schedule for your report to be run and then emailed to you.

Utilizing our graphical reports, you can break down a variety of data over the last month or compare year over year.

View customer purchases, certification progress, support tickets, email communications, and much more.

Add company information, documents, and notes.

Control who can view contact information.

CE21 Mobile app gives your users access to your content anytime, anywhere, revolutionizing the way individuals can participate in and retrieve continuing education.

CE21 provides a single login experience to get your entire workload done. Our unified (LMS / AMS) administrative portal allows you to access everything in a single easy-to-use system.

Create email reminders that will automatically alert your registrants and users to an upcoming program, that their membership dues will be due, and more.

Create product templates that can be prefilled with commonly used information to clone and make new product creation simple and speedy.

Create and manage discounts for specific products, categories, people, and companies. View discount usage and history.

In most scenarios, your users can register other users in their office at the same time that they are registering for themselves.

Allow for a specific type of product sale where the user does not have access to launch the Program Viewer (can only receive credit) but must watch with another who has purchased full access to the program.

Host a virtual conference event allowing users to view and interact with multiple types of programs.

A classroom is a highly customizable, extended learning experience that includes 2 or more products and is typically self-paced.

Stream live productions to a virtual audience.

Set a prerecorded program to live stream in real-time on one or multiple dates and times.

Sell and manage the shipping and inventory of physical media.

Create an online library for your users to purchase virtual and physical literature.

Sell and ship physical items.

Sell any custom digital products like podcasts and voice recordings.

With a variety of ways to relate content in order to cross-market, you can create add-Ons, prerequisite programs, and video pop-ups to drive more business to your related content.

CE21 uses Google’s Invisible reCaptcha service which logs your users in faster while keeping the bots at bay.

Allows you to block access to certain users who raise red flags.

Select staff or users to act as moderators in forums and chat rooms.

Automatically places information into alerts, notifications, and emails. This allows you to set up the templates and forget it.

Use the caption editor to edit any smart captions for any text corrections (e.g. unusual terminology, business names).

Our accessibility checker wizard allows you to check your rich text content to make sure it is compliant with web accessibility standards such as verifying that your images have descriptive text and that hyperlinking is standardized.