CE21’s technology platform has been created from the ground up to be incredibly adjustable and flexible, allowing organizations to spend less time dwelling on “the how” and more time on serving your clientele by reliably delivering high quality content. We are anchored by a desire to support organizations through their life cycle in a timely, seamless, and optimized way. In the end, it’s about delivering technology that is intuitive and user-friendly.
With well over half a century of combined experience in LMS, AMS, and distance education, CE21 leadership has created a platform that provides the features and flexibility that associations require, all through a single login.
At CE21, we believe that robust software is only part of our success story. Providing excellent, empathetic, and consistent client and user support while being responsive and invested in our client's success are core components of our philosophy and work ethic. CE21’s success is built on innovation, integrity, respect, and open communication with our clients and their user's throughout the United States and internationally.
A unified (LMS / AMS) administrative portal for staff and a dynamic association management tool for partners.
Provides the ability to combine all media types including live webcasts, on demand seminars and webinars into a larger extended educational experience.
Choose from a variety of customizable certification steps including evaluations, participation codes, time tracking, attendance confirmation, affidavits, quizzes, and more!
TRAINING LIBRARY (CE21U!)
Used to introduce, train, and continue to educate you on the platform, CE21U has updated content to help navigate CE21 platform features even easier. Sign up for future programs in our webinar series, and access recordings of our previous programs.
View programs wherever and whenever with the CE21 Mobile App. Whether you're at home or on the go, it's never been easier to easily and quickly access your content. Available on iOS and Android.
Customize the appearance of the Catalog, Viewer, Shopping Cart, certificates, and emails. Control the language of site messages, purchase alerts, product labels, and much more. Eliminating the need for development requests, we provide you with the tools to customize in real-time.
A browser-based media production tool that allows for the uploading, encoding, and arrangement (and even live broadcast) of video content for playback in the customer program viewer.
Streaming video, integrated certification, interactivity, and other feature-rich options combine to allow users to engage, retain, and return.
MASS EMAIL MARKETING TOOL
Allows you to create, send, optimize, and report on all of your email campaigns from within the system.
Our attentive Customer Support Team makes sure your users are successful by answering questions about their purchases or experiences.
WHITE GLOVE SERVICES
Our White Glove Services include live broadcast services, full-service course creation, website enhancements, and marketing offerings – prompt and tailor-made for you with acute attention to detail.
Connect to your e-commerce platform. Users can register other attendees for events or assign attendees later as well as earmark event tickets or catalog items.
TURBO CHARGED MEMBERSHIP MANAGEMENT
Use CE21 groups, communities and custom directories to engage with members.
CE21 WORDPRESS PLUGIN
We migrate your site while updating the design, enhancing usability, and integrating your educational programming catalog into your site.
Offer reward points as an earned incentive through making purchases in select categories.
RECURRING PAYMENTS + CREDIT CARD VAULTING
Allows for effortless fundraising and payment processing.
Use different e-commerce accounts to keep revenue streams separate. You can also set re-occurring goals. When setting donation goals, use our platform to visually track progress toward the goal!
Powered by Smart Lists, staff can now save valuable time and resources by allowing Automated Groups to constantly update the appropriate members that should have access to specific content, resources, and pricing.
Using your contact's address, automatically collect legislative info. Select users by district with our Smart Lists & keep them informed using our Mass Email Marketing tool.
Create your certificate in our flexible template system. Easily customize the wording and layout of your certificates of completion to pull in details about the user, the program, the credits, and more.
Customize your CE programs with our various attendance tracking tools, complex quizzing features, and automatic certificate distribution that are accompanied by robust reporting and analytics.
View and manage all of your images, video, and documents you have uploaded throughout the entire platform in a simple comprehensive interface.
Create summaries of your reports. Provide the ability to combine all media types including live webcasts, on-demand seminars, and webinars into a larger extended educational experience.
Group together several products and sell them as one unit for a set price. There is also an option to allow users to build their bundle which can graduate their savings as they buy more.
Customize, save, export, and schedule reports based on selectable information columns. See graphical reports on product stats, sales information, product category statistics, and more. Identify your best sellers, shopping trends, and your top catalog search keywords.
Opt to share any program content with other associations to capture additional sales. Share content from other associations to add specific content to your catalog.
Allows your organization to create and sell online and virtual products while also allowing you to sell, ship, and track other educational resources such as CDs, DVDs, books, and more.
Easily use our automated smart captioning to add captions to your videos. Create a searchable transcript for any prerecorded video in your catalog.
Live, In-Person Events
Use our platform to register attendees for your event.
Use our platform to handle all your registration needs for your live events and have the benefit of reporting and other administrative features in the CE21 Manager.
Create an agenda tab on the sales page, sell conference add-on tickets, and calculate credit.
Break down your credits by the agenda to help you determine attendees' credit for the day, based on their actual attendance.
Sell sponsorships for your live events via your catalog and have purchases run through our system.
Easily creates customized badges for your event.
Host virtual content with interactive components.
Integrate your Zoom accounts into CE21, allowing registrants to launch into the correct Zoom meeting directly from their customer account.
ZOOM PRODUCTION SERVICES
CE21 offers live Zoom production services with experienced CE21 staff Zoom techs taking care of all technical and production details.
Options for sponsor/exhibitor space, as well as vendor/attendee engagement tools.
Hold a concurrent live and virtual events with access to select sessions exclusive to online attendees.
Livestream your programs to virtual attendees using your encoder of choice. CE21's live webcast browser-based Presenter tool allows for easy monitoring and control over your live productions.
NATIONWIDE VIDEOGRAPHY NETWORK
CE21 offers live production services with a nationwide videography network. Our highly experienced videographers come to your event and handle all of the technical details needed to ensure a quality product.
Enable and customize User Chat, Forums, Polls, and Q&A functions to display within the Program Viewer for virtual attendee engagement.
Verify user attendance by applying affidavits, quizzes, participation codes, attendance confirmation prompts, time tracking, and other certification requirements.
PRE + POST CONFERENCE EVENTS
Add additional connected events pre- and post-conference.
Speakers can share their biographies, work information, headshot, and more.
CUSTOMIZE YOUR CATALOG
Customize the look and feel of your catalog instantly by using our easy-to-use built-in tools.
Advanced customization of every last Catalog and Program Viewer detail is possible by uploading your custom CSS.
Create flexible product custom data that can be displayed in strategic locations to the customer.
Create a custom-branded and fully integrated WordPress website for our Lighthouse AMS customers. You can also import an existing WordPress site into our system.
Customize the look and feel of your Program Viewers and your Catalog with our easy-to-use built-in tools.
PRODUCT IMAGES / COLORS
Easily set default catalog product images and colors.
Collect additional information from your customers with custom-made forms.
Change product type names, catalog and viewer tabs, button labels, customer profile fields, custom site messages, and more.
Display all upcoming courses easily with two display options.
CERTIFICATE + REQUIREMENTS
Customize the wording and display of your certificates of completion with a large bevy of customizable certification steps including evaluations, participation codes, time tracking, attendance confirmation, and quizzes.
Google; Google Analytics; Google Tag Manager; USPS, SmartyStreets Address Verifications; Ship Station; Facebook Pixel ID; Facebook Domain Verification; Zoom; GoToMeeting, GoToWebinar; Discourse; Active Campaign; Ecommerce Payment Gateways.
Features a RESTful architecture, allowing you to code in the language of your choice. Requires authentication and TLS encryption.
Integrate your e-commerce service into the CE21 catalog and shopping cart. You can also customize the integrations so you can create two e-commerce branches for tracking different income streams (e.g. 501c4 vs 501c3).Supported E-Commerce Vendors: Affinapay, Authorize.net, Braintree, Paypal, Bluepay, First Data, PayU, Touchnet
SIMPLE SEMINAR DELIVERY
Use our platform for program delivery after handling registrations in your own system and still have the benefit of reporting and other administrative features in the CE21 Manager.
SINGLE SIGN-ON (SSO)
Allows customers to log into the catalog with a single set of login credentials.
Connects with YourMembership, MemberCentral, Member Clicks, NOVI AMS.
Use the import registration feature to add orders from an existing system or workflow.
GOOGLE ANALYTICS INTEGRATION
Add your Google Analytics or Google Tag Manager account ID and track all activity on the catalog.
CUSTOMER ADDRESS VERIFICATION
Verify customer addresses by entering your Google Place, USPS, or SmartyStreets account information.
Enter your Fed Ex, UPS, USPS, or Ship Station settings for shipping catalog physical products to customers.
Integrate your Zoom or GoToWebinar accounts into CE21 allowing for a seamless customer experience.
Living, custom queries to pull lists of contacts that you can then email or export to use for reporting.
End users will be notified when you publish items that fall into their preferred settings.
Drive people to your content and collect emails at the same time! Use our Sales Pages feature to insert video content. Track the interaction on these pages to see engagement.
Create and place forms in your catalog to collect feedback and customer information.
Set the banner on your catalog to be customized. Keep it fresh by scheduling what ads you want to be seen during differing timeframes.
A way for you to pay other companies a percentage of revenue when they send Customers to your Catalog or other content, all with tracking capabilities.
Allows you to offer a percentage or dollar amount off the original price with a customizable code.
Create mass email campaigns to customers by using Smart Lists to create living queries that automatically update.
Offer reward points as an earned incentive through making purchases in select categories.
Remind shoppers with a customized email if they have something sitting in their cart. Include discounts or bundle offers to encourage purchasing.
Our team will assist your users via phone or ticketing system with any issues with account access, video playback, certification inquiries, or general knowledge questions.
INTEGRATED SUPPORT TICKETING SYSTEM
The CE21 integrated User Support Ticket System pulls in user emails/tickets into an easy-to-use interface.
CE21 Customer Support can easily escalate user tickets to the client and vice versa.
SOLUTION USER KNOWLEDGE BASE
Create, categorize, and pin knowledge base user articles to the viewer and/or catalog.
Let us introduce you to the platform and train you on the elements that will be most helpful to your organization.
See a clean, auto-generated summary of your company's settings used by CE21 Support. This wiki is to ensure constant and correct service.
CLIENT HELP TICKETING SYSTEM
Clients can easily reach out to CE21 client services via an integrated ticketing system for software assistance.
TRAINING LIBRARY (CE21 U!)
A frequent destination for the most recent content about using the CE21 platform. Sign up for future programs in the webinar series and access recordings of our previous programs.
NEED HELP? FAQ'S
This extensive and easily searchable library is an excellent resource for our clients to access written and video articles for guidance on frequently used features within CE21.
White Glove Services
Use our extensive expertise to optimize your experience!
Our team will create a core product template with parameters on accreditation, and more. Use your personalized questionnaire for future submissions and we create the programming for you!
LIVE PRODUCTION SERVICES
Available on-site and virtually, our most popular is Zoom Powered Webcasts, where Zoom is the production tool but the end user enjoys a fully branded Viewer experience with all of the bells and whistles you need.
We migrate your site while updating the design, enhancing usability, and integrating your educational programming catalog. We help with special projects too!
Utilize our Campaign URL to track where your classroom sales originated from. Use Squeeze Pages to provide customers with a free video and collect email addresses for marketing purposes. Use Sales Pages for marketing.
Reporting + Analytics
Use our reporting system to dive into the data!
With almost 50 different default reports that can be customized to your organization's needs, CE21 provides limitless ways to gather the reporting data you need.
Pre-set the columns and filters of your report. Easily run the reports repeatedly.
Use a saved report to set a schedule for your report to be run and then emailed to you.
WATCH FOR TRENDS
Utilizing our graphical reports, you can break down a variety of data over the last month or compare year over year.
Deploy tracking code which will gather user data like pageviews and sessions, which you can analyze later in the Google Analytics interface.
GOOGLE TAG MANAGER
Manage and deploy marketing tags (snippets of code or tracking pixels) on your catalog without having to modify the code.
Deploy your Facebook Pixel ID which collects data that helps you track conversions from Facebook ads, optimize ads, and build targeted audiences for future ads.
Use our dashboards to visually display the data you have selected. We offer dashboards that focus on Overview Data, Product Data, Membership Data, and Revenue Data.
Easily manage multiple account types!
View customer purchases, certification progress, support tickets, email communications, and much more.
View speaker purchases, biographies, and certification progress. Enable speaker access to Speaker Portal as well as access to sales information, evaluations, and more.
Add company information, documents, and notes.
PUBLIC + PRIVATE ACCOUNTS
Control who can view contact information.
Add venues for live events. Manage venue contacts, notes, and documents. Track venue communications. At-a-glance, see prior and future events held at the same venue.
Make internal identifier tags that you can use to categorize your customers, companies, and venues.
Ensure mobile users have a top-notch experience!
CE21 MOBILE APP
CE21 Mobile app gives your users access to your content anytime, anywhere, revolutionizing the way individuals can participate in and retrieve continuing education.
Users can easily navigate the Catalog, their account, the Program Viewer, and the certification process from a mobile browser on all phone and tablet devices.
Our mobile app allows eligible users to download supported content with a network connection. Watch the downloaded content on the app when offline.
MOBILE APP WHITE LABEL
Rebrand the mobile app to your desired name and have your own app in the app stores! Contact CE21 for information on white labeling of our CE21 Mobile app.
Expand your capacity for efficiency!
ONE LOGIN, ONE EXPERIENCE
CE21 provides a single login experience to get your entire workload done. Our unified (LMS / AMS) administrative portal allows you to access everything in a single easy-to-use system.
Use product workflows to share and communicate product setup and publishing steps with other coworkers and/or departments.
EMAIL REMINDER RULES
Create email reminders that will automatically alert your registrants and users to an upcoming program, that their membership dues will be due, and more.
Create product templates that can be prefilled with commonly used information to clone and make new product creation simple and speedy.
Turn any page in the system into a task and set a due date to easily track work progress.
Renewals can be set to occur automatically – weekly, monthly, annually, or any other agreed-upon period of time – without the customer having to take action.
Sell a variety of products to your users!
Create and manage discounts for specific products, categories, people, and companies. View discount usage and history.
Group together several products and sell them as one unit for a set price. There is even an option to allow users to build their bundle which can graduate their savings when they buy more.
BUY FOR OTHERS
In most scenarios, your users can register other users in their office at the same time that they are registering for themselves.
Allow for a specific type of product sale where the user does not have access to launch the Program Viewer (can only receive credit) but must watch with another who has purchased full access to the program.
The Reward Points Program allows users to earn points for certain actions they take on the site that they can apply to discount future purchases.
VIRTUAL CONFERENCES + SUMMITS
Host a virtual conference event allowing users to view and interact with multiple types of programs.
A classroom is a highly customizable, extended learning experience that includes 2 or more products and is typically self-paced.
Create and sell registrations for live events.
Stream live productions to a virtual audience.
Set a prerecorded program to live stream in real-time on one or multiple dates and times.
Allow users to register for program downloads that the user can play offline.
DVD / CD
Sell and manage the shipping and inventory of physical media.
BOOKS / EBOOKS
Create an online library for your users to purchase virtual and physical literature.
Upload a document to the platform and use our time-tracking feature to ensure it is read for CE credit.
Sell and ship physical items.
Sell any custom digital products like podcasts and voice recordings.
CE21 supports SCORM sources which are a collection of standards and specifications for web-based electronic educational technology.
With a variety of ways to relate content in order to cross-market, you can create add-Ons, prerequisite programs, and video pop-ups to drive more business to your related content.
CE21 uses Google's Invisible reCaptcha service which logs your users in faster while keeping the bots at bay.
Allows you to block access to certain users who raise red flags.
ACCESS CONTROL LISTS
Create administrative controls over who in your staff has access to what pages in the system.
Select staff or users to act as moderators in forums and chat rooms.
Easily submit prerecorded videos for closed captioning. Within minutes, your video will be captioned and include an optional searchable transcript tab in the program viewer.
Use the caption editor to edit any smart captions for any text corrections (e.g. unusual terminology, business names).
BRING YOUR OWN CAPTIONS
Upload *.vtt caption files that you have previously arranged for. Uploaded captions can be in any language. Simply assign a language to the uploaded caption files to display to customers.
Our accessibility checker wizard allows you to check your rich text content to make sure it is compliant with web accessibility standards such as verifying that your images have descriptive text and that hyperlinking is standardized.