User Support

Unlike many platforms that outsource their support to third-party call centers, our customer support team is fully in-house. Our support staff are CE21 employees who work closely with our development and operations teams, giving them a deep understanding of the customer experience.

This integrated approach enables our support team to do more than resolve issues; they proactively identify opportunities to improve the customer experience. Whether through suggesting platform enhancements or reducing common pain points, our support staff are constantly thinking ahead to minimize the need for calls and emails. This forward-thinking mindset not only solves problems but helps prevent them, creating a smoother and more efficient experience for your organization.

Unlike third-party support services, which may lack context or incentives to go beyond basic troubleshooting, our team is invested in your success because it’s part of their mission.

By keeping support in-house, we ensure our customers receive knowledgeable, thoughtful, and dedicated assistance that reflects the high standards we hold for every aspect of CE21.

At CE21, we believe client support is more than just answering questions—it’s about fostering a partnership that helps our clients thrive.

While we offer a comprehensive video training library, detailed knowledge base documents, and an integrated client-support ticketing system, what truly sets us apart is the dedication and approach of our team. It’s their energy, promptness, and proactiveness that defines our commitment to supporting our client partners.

The relationship with our Client Services team only begins with Onboarding. Your success is always our priority, and our commitment to delivering a superior client support experience is integral to advancing a strong, enduring partnership with you.