Association Management Software (AMS)
Membership Management That Actually Makes Your Life Easier
The CE21 AMS handles everything from automated renewals to chapter management, built on the same platform as your learning programs so your data actually works together.
Modernize your membership management. From automated dues collection to member engagement tools, discover why professional associations rely on CE21 to keep members happy and staff sane.
What if membership management didn’t feel like herding cats?
CE21 is built for professional organizations managing complex membership structures. Everything you need to onboard members, collect dues, track engagement, and grow your community lives in one place.- Membership types that match your reality Individual, corporate, and tiered memberships with automatic transitions. Chapter and section management. Committee assignments. Subscription packages. Student-to-professional upgrades that happen automatically when they hit the date you set.
- Dues collection on autopilot Set it once, collect forever. Monthly, quarterly, or annual billing with automatic renewals. Credit card and ACH vaulting so expired cards update automatically. Members get friendly reminder emails before their card is charged. Payment failures? The system handles them with automated retry logic and notification sequences.
The extras that turn good associations into great ones
- Member directories that don’t look like 1995 Searchable, filterable directories for individuals and companies. Make them public or keep them private. Members find each other instantly. Sponsors get visibility. Your legislative district tool automatically matches members to their representatives using their address and updates itself when districts change.
- Community forums that actually get used Facebook-style forums where members can ask questions, share wins, and build relationships. Schedule live chats. Create automated groups based on member criteria. Watch conversations happen in a feed that aggregates across all your groups.
- Smart Lists that do the work for you Build a list once, it updates forever. “All members in Texas who haven’t renewed” or “Everyone who attended last year’s conference but hasn’t registered this year.” Export for reports. Use for targeted emails. Stop manually updating spreadsheets.
Personalized Support You Can Count On
We believe the best support comes from a direct connection. Our dedicated in-house team functions as an extension of your staff, offering knowledgeable guidance without the barriers of automated scripts. You get personal, friendly assistance from professionals who are invested in your success.
Everything you need to run a modern membership organization
- Membership management Individual and corporate membership tracking • Tiered membership levels with auto-transitions • Chapter and section management • Committee assignments • Subscription packages • Student memberships with graduation date transitions • Member and company directories (public or private) • Legislative district matching with automatic redistricting updates
- Automated revenue collection Recurring dues automation (monthly, quarterly, annual) • Credit card and ACH vaulting • Automatic payment retries • Renewal reminder sequences • Invoice generation • Grace period management • Member type transitions based on dates or criteria • Payment failure handling
- Fundraising and donations Built-in donation system • Separate tracking for different revenue types (501c3 vs 501c4) • Recurring donation campaigns • Visual progress tracking toward goals • Donor recognition tools • Gift acknowledgment automation
Features that let you focus on strategy, not spreadsheets
- Engagement that scales Community forums with scheduled chats • Group functionality for organizing by interest, geography, or criteria • Forum feed aggregating activity across all groups • Automated group assignment based on member attributes • Discussion moderation tools
- Smart data tools Query builder for creating custom member segments • Living lists that update automatically as members meet criteria • Export capabilities for external reporting • Integration with email marketing • Dashboard showing engagement metrics • Member journey tracking
- WordPress integration included Native WordPress plugin (not a bolt-on) • Import your existing site or start fresh • Single login across your website and member portal • Custom branding throughout • Seamless catalog integration • No iframes or awkward redirects
Data and decisions that actually make sense
- Reporting that actually helps Over 50 customizable reports • Membership growth and retention analytics • Revenue forecasting • Engagement scoring across all touchpoints • Automated scheduled reports via email • Excel export • Visual dashboards showing what matters • Combine membership data with education and event data instantly (because it’s all the same database)
- Marketing tools that convert Flexible discount creation for products, categories, and member types • Early bird pricing for renewals • Promotional codes for recruitment campaigns • Member-specific pricing automatically applied • Automated renewal reminder sequences • Reward points program for member loyalty
- Customization without developers Customizable member portal appearance • CSS customization for brand alignment • Language customization for all messages • Configurable member profile fields • Custom forms and applications • Build it yourself or let our team handle it
LMS
The core of the CE21 platform. Deliver courses, track progress, and manage certifications in a system built to scale with your organization.
Events
Run events that connect directly to members, registrations, and learning records. No disconnected tools, no manual sync.
Extend Your Capabilities
Email Marketing
Stop paying for separate email tools that don’t know who your members are. CE21’s email marketing works directly with your membership data to eliminate importing lists, syncing contacts, and using outdated information.
Build campaigns using the same Smart Lists that power your reports. Send targeted emails to “members who joined in the last 90 days” or “attendees from last year’s conference who haven’t registered yet.” Our drag-and-drop builder makes professional emails easy, and detailed reporting shows exactly who opened, clicked, and converted.
The best part? When a member updates their email address in your system, your email lists update automatically. No more bounces from outdated contacts.
Classified Ads
Turn your member directory into a revenue stream. CE21’s Classified Ads module lets members post job openings, services, or products directly through your platform, with your staff reviewing and approving everything before it goes live.
Members can edit their own ads (which triggers re-approval), mark items as sold when they’re done, and search by category to find what they need. You set member discount pricing, choose how ads display on your site, and watch non-dues revenue grow.
It’s networking and revenue generation built into the platform you’re already using.
WordPress Website Management
Your association deserves a professional website without the technical headaches. We handle design, hosting, and maintenance so everything lives under one roof. This allows you to focus on serving members instead of managing technology.
Whether you need a brand-new WordPress site or want to integrate what you already have, we manage the process. Import your existing site or start fresh with a custom-branded design that connects seamlessly to your member data. Once you are live, we host everything on our secure cloud platform to eliminate worries about server updates, security patches, or downtime.
Custom WordPress solutions built for your success:
- Fresh start builds for organizations ready to modernize their entire web presence
- Plugin integration for organizations who love their current WordPress site and just want unified data
- Tailored features and custom development when you need something specific without managing freelancers
One login for members across your entire site. One phone number when you need help. One less thing keeping you up at night.
Partner with a Platform Built for Your Success
Join the organizations that trust CE21 to power their membership operations. Book a demo to explore how our AMS combines powerful automation with a responsive support team dedicated to helping you thrive.
Frequently Asked Questions
How does the CE21 AMS module centralize our association’s member data?
The CE21 AMS module houses member profiles, certificates, and transaction history in one database. This ensures that your staff always has access to the most current information in a single location, which removes the need to manually reconcile records across multiple disconnected platforms.
Can we automate the membership renewal process within the CE21 platform?
Yes, CE21 allows you to set up automated renewal notices and recurring billing cycles to ensure consistent revenue. Members can easily update their payment information and renew their status through their personal portal, which removes the need for manual administrative outreach by your staff.
How does a unified LMS and AMS improve the experience for our members?
A unified system provides your members with a single login to access their courses, event registrations, and membership details. This cohesive approach removes the frustration of managing multiple passwords and ensures that their learning progress and membership status are always reflected accurately in real time.
Does the CE21 AMS support different membership tiers and custom pricing?
The platform is designed to handle complex membership structures with various tiers, dues, and eligibility requirements. You can easily configure custom pricing and benefits for each group, ensuring that every member receives the specific value and access levels associated with their chosen tier.
How can we track and manage professional certifications through the CE21 AMS?
CE21 AMS module works in tandem with our LMS to automatically track earned credits against specific certification requirements. Members can view their progress through a live transcript, while your staff can generate compliance reports to ensure everyone remains up to date with their professional standards.
Is it possible to generate custom reports on member engagement and demographics?
CE21 provides robust reporting tools that allow you to filter and analyze member data based on participation, spending, and demographic information. These insights help your leadership team make data-driven decisions to improve member retention and target your marketing efforts more effectively.
How does the CE21 platform handle secure payment processing for membership dues?
Our platform utilizes secure, PCI-compliant payment gateways to handle all financial transactions and membership dues. By utilizing encrypted credit card vaulting, we ensure that your members’ sensitive financial information remains protected.
What level of customization is available for the CE21 member portal?
The member portal can be fully customized to match your association’s unique branding and navigation preferences. Using our widget-based tools, you can highlight specific news, upcoming events, or featured courses to ensure the portal serves as a valuable daily resource for your members.
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