Client Support
Our Crew is an Extension of Your Staff
In addition to providing your organization with an excellent array of products, CE21 provides a Support team to assist your clients at no additional cost. We understand that not all organizations have the ability to staff a full Support team – especially if they are just beginning to sell online content. Luckily, the Support team at CE21 is composed of highly-trained individuals who know all the ins and outs of the CE21 Manager, allowing your organization to focus on creating impactful content.
Contacting the CE21 support team is a breeze! Your clients will be able to locate a phone number on both your catalog and the CE21 Viewer. Our team will assist your clients with any issues with logging in, video playback, or general knowledge questions.
Additionally, we offer a support ticketing system that allows your clients to submit a ticket where they can even include an image depicting their issue in the catalog or the viewer.
In addition to our support team for your clients, we provide your organization with a support ticketing system, so if you are ever experiencing an issue or have a question, you will be able to quickly contact one of the knowledgeable support staff members!