Client Support
Our Crew is an Extension of Your Staff
At the heart of our ethos is an unwavering commitment to customer support.
We understand that exceptional service is not just a feature but a cornerstone of our customer relationship. Our dedicated support team is here to guide and assist you every step of the way, ensuring that your experience with our platform is seamless and exceeds your expectations. We are very happy to provide prompt and personalized assistance, listen to your needs, and work tirelessly to address any questions or challenges you may have. Your success is our priority, and our commitment to customer support is integral to fostering a strong, enduring partnership with you.
Getting in touch with the CE21 support teams is effortless! Staff members can utilize a user-friendly ticketing system within the admin Manager, ensuring smooth communication, tracking, and updates with CE21.
We have been thrilled with the training and support we’ve received from CE21. Any questions we have get answered the same day and the whole team has gone to great lengths to not just point us to solutions that exist, but also to CREATE solutions for us at every turn when we needed to create something custom.
Additionally, customers on the catalog can access a ticketing system and a toll-free phone support line, assisting with account issues, program playback, certification concerns, and other general knowledge inquiries.